🍦 Ice Castle App Support

Welcome to the official support page for the Ice Castle mobile app — your go-to destination for shakes, sundaes, and sweet treats.

If you need help with the app, placing an order, or managing your account, we’re here to help.

📞 Contact Us

Have a question or issue? Reach out anytime:

🔧 Troubleshooting Tips

  • Make sure your app is updated to the latest version

  • Restart your device if the app is lagging or not loading

  • Ensure your internet connection is stable

  • If the issue continues, contact us directly for support

❓ Frequently Asked Questions

Q: I can’t log into my Ice Castle account.
A: Try resetting your password. If the problem continues, contact us and we’ll assist you.

Q: My order didn’t go through.
A: Check your internet connection, then try again. Still not working? Call or email us — we’ll fix it fast.

Q: Can I place an order before arriving?
A: Yes! Use the mobile app to order ahead and skip the line.